Providing your customers with access to an ATM can encourage them to spend more money when visiting your business. Independent ATM machines work with any bank or credit union, but maintaining these independent machines is your responsibility.
Monitoring the performance of your ATM is critical when it comes to identifying potential problems quickly and addressing them before they can negatively affect the experiences of your customers.
Check the card reader.
In order to access funds from the ATM, customers will need to swipe their debit or credit cards through a specialized card reader. These card readers process information contained within the magnetic strip found on cards issued by financial institutions in order to access individual accounts.
When a card reader fails, your ATM will be inoperable. Be sure that you are paying attention to the efficiency of the card reader. If customers are having to swipe their cards several times before the reader recognizes them, this is a sign that you need a technician to replace the card reader on your ATM.
Maintain the electrical system.
An ATM utilizes a series of electrical circuits to perform a variety of functions. Separate circuits are responsible for powering the keypad where customers enter in their PIN numbers, regulating the counter that issues currency, and lighting up the display screen.
Regularly checking the performance of your ATM's electrical system will keep the machine functioning properly. You can use a voltmeter to identify any areas where the flow of electricity is compromised. You should also replace fuses regularly to prevent a blown fuse from leaving your ATM inoperable.
Repair the keypad.
The keypad on your ATM sees a significant amount of use. Customers press buttons on the keypad to access their accounts, make requests, and finalize transactions. Over time, these buttons can become damaged.
Regularly check that each button on the keypad is functioning properly. Replace any button that appears to be sticking or is difficult to press. You may find that you need to replace the entire keypad on a regular basis as well in order to keep your ATM running efficiently.
Monitoring the performance of your independent ATM will help ensure that the machine remains functional at all times. Partner with a reputable ATM technician, such as from ATMTech, who can help you maintain the function of your ATM's card reader, electrical system, and keypad to maximize the accessibility and performance of your ATM in the future.
